Desktop Support Engineers work on an assortment of movements, including the end of the week. Work closely with End User Services leadership, and team members to design and implement technical solutions across the approved DWT projects, including Windows 10, Java and Internet Explorer, Office 365, BYOD, Virtual Desktop Infrastructure. Ensures Domain and Product owners are fully engaged in new product solutions, effecting the transition of any newly developed technologies during the Program to appropriate Product and Support owners. Leads discussions on operational issues, and ensure timely resolution.
Acts as an Escalation point for major incidents, problems or issues during the implementation of any program activity and also during the BAU operation of the service. Proactively identify potential crises and devise contingency plans. Collaborate with Engineering on approved technical Roadmaps working with multi-vendors and multi-platforms with adherence to global technology strategy including best practices. Supports comprehensive business continuity and disaster recovery plans.
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